In Today's World, It is Very Important to follow your package tracking!
Tracking Information is automatically sent to the EMAIL ADDRESS on your ORDER
when the label is Printed.
Please Check that EMAIL address or also look in your Spam Folder.
IMPORTANT
Put Your Tracking Number in this USPS Site and Sign up for automatic updates
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Orders received before Noon EST ship the same day, Monday thru Friday.
Afternoon orders will ship the next weekday.
We receive many emails and phone calls, asking for tracking.
We want to help you, but this takes time away from us getting all orders out.
Many customers email using a different email address, or a different first or last names.
Taking us longer to locate their order and tracking.
It's hard when we see a package was delivered days or weeks before and they didn't know it or don't have it.*
If tracking were used, this would not happen.*
Remember, We ARE NOT responsible for Lost, Stolen or Misdelivered Packages - Contact Your Post Office
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If you need to contact us to find out your tracking number,
Please provide the following information....
*Your Order Number
*Your Name on the Order
*Your Email Address used on your Order
This will save us time to find your tracking information.
Using a different email or name to contact us, makes it hard for us to locate your tracking number.
Your help would be greatly appreciated, Thank You!
Sandie, Lisa and Missie
If you have any questions, email us at - DollsBySandie@aol.com
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** Missing Order Shipment **
Tracking numbers are emailed to you when we print your shipping label.
Please make sure your email address on the order is correct.
Please follow the Tracking Number to follow your package.
If your tracking reads "Delivered" and you did not receive it, you must contact your local post office immediately.
Carriers scan the package upon delivery and the scanners have a GPS locator so they know exactly where and when it was delivered.
